Boston Properties Limited Desktop Analyst in Washington, District Of Columbia

Job Description

Desktop Analyst

Primary Purpose of Position:

Support the computing needs of all desktop and laptop users in the DC Regional Office and remote sites in DC, MD, and No

VA including installation, upgrades, problem resolution and repair.

Essential Functions:

End User Support

  • Install and support the use of peripherals and desktop software including, but not limited to, Microsoft Office, Adobe and other applications.

  • Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate.

  • Diagnose hardware problems. Perform and/or coordinate the repair of hardware.

  • Install new laptops, desktops, thin clients, printers, personal device assistants and other peripherals. Maintain and enforce hardware policies and standards.

  • Support the use of operating systems and software applications including, but not limited to, Windows 7/10, Office 2016

  • Professional, VMware Horizon View, Adobe applications, and Lotus Notes. Maintain and enforce software policies and standards.

  • Interact with the Application Development and Network Services teams to resolve issues with network-based services.

  • Setup and maintain user accounts in Active Directory. Support the use of Windows Group Policies and Active Directory Organization Units (OUs). Maintain and enforce security policies and directory standards.

  • Maintain the inventory of hardware and software.

  • Manage and maintain standard desktop images and installations.

  • Manage and deploy Samsung and Apple based mobile devices and familiarity with AirWatch mobile device management.

  • Conduct one-on-one instruction on the use of hardware and software.

  • Support the use of audio-visual equipment in conference rooms.

Operations Support

  • Switch backup tapes, validate logs & coordinate off-site storage in a primary or backup role.

  • Manage printer maintenance and toner service.

Internal Operations

  • Conduct one-on-one instruction.

  • Maintain documentation in accordance with policies and control requirements.

  • Conduct research on new technologies or products.

  • Recommend purchases based on an assessment of user requirements.

Non-Essential Functions:

  • Special projects as assigned.

Requirements and Qualifications:

  • A high school diploma or equivalent educational certification required. A BA/BS preferred.

  • A minimum of 2-4 years desktop support experience in a Microsoft environment.

  • Strong working knowledge of Windows 7/10 and the suite of Microsoft Office products.

  • Possess working knowledge of remote control support applications, such as Microsoft’s System Center Configuration Manager (SCCM), Citrix Shadow and Remote Desktop Protocol (RDP). Understand basic networking concepts and the operation of switches, routers and hubs.

  • Proven ability to provide telephone-based and in-person support for troubleshooting and resolving technical issues.

  • Excellent verbal and written communications skills. Proven ability to interact with all levels of employees.

  • Ability to demonstrate multi-task management skills.

  • Demonstrated commitment to and proficiency in customer service culture. Exhibits and champions excellence in work habits and a willingness to embrace change.

  • Demonstrated ability to work proactively, independently, and as part of a team is essential.

  • Be detail-oriented and methodical in solving problems and managing multiple projects.

  • Possess an aptitude toward learning technical concepts. Be results-oriented and a quick learner in supporting new products and technologies.

  • Be able to travel and to work flexible schedules outside normal business hours when required.

Physical Requirements:

  • Involves work of a general office nature usually performed sitting such as answering the phone and operation of a computer.

  • Involves work of a general office nature usually performed standing such as operation of a photocopier and a fax machine.

  • Involves work of a general nature related to computer repair.

  • Involves movement between departments and sometimes office building floors to facilitate work.

  • Involves lifting of computers & monitors up to 50 pounds.

ID 2018-2125

Department Information Systems

Type Regular Full Time

Building City & State Washington, DC

Standard Hours 40

Boston Properties is an Equal Opportunity & Affirmative Action Employer.