Boston Properties Limited Assistant Property Manager in Waltham, Massachusetts

Job Description

Assistant Property Manager

Primary Purpose of Position:

Oversee the resolution and manage the timely completion of day-to-day operational issues at assigned properties or property. Serve as tenant liaison in the building and maintain a high level of tenant satisfaction.

Essential Functions:

  • Promote, establish and maintain positive relations with tenants via regular proactive communication, meetings and routine follow-up. Regularly inform Property Manager of topics discussed and action items to be addressed.

  • Manage and follow through on the execution of tenant work order requests with building staff and/or outside vendors to completion in a timely manner.

  • Arrange, coordinate and attend new tenant orientation meetings to review tenant welcome package, move-in requirements, general property information, rules & regulations etc.

  • Regularly inspect tenant space, common areas, base building areas and grounds to ensure a high level of maintenance, regularly interfacing with internal staff and vendors to maintain same.

  • Assist Property Manager with the development of RFP's and execution of contracts and purchase orders.

  • Regularly monitor service contractors to ensure service is being delivered as per contract specifications and that insurance and contract documentation is in order.

  • Maintain financial management responsibilities including providing assistance in the preparation of budgets, accruals, reforecasts and reporting budget variances.

  • Analyze current maintenance programs/procedures and make recommendations to Property Manager that ensures operating efficiency and effectiveness.

  • Partner with Property Manager to identify and achieve additional tenant service income.

  • Manage tenant move-in/move-outs to include certificates of insurance, signage, move management, closeout and inspection.

  • Coordinate with external contractors (i.e. janitorial, security, etc.) and internal departments (i.e. engineering, accounting, leasing and construction, etc.) to ensure seamless and cost effective customer services is delivered.

  • Work with the construction department, including attendance at tenant improvement meetings and scheduling shutdowns of building services (e.g., electricity, water, HVAC) to avoid delays of landlord work.

  • Coordinate annual tenant warden training and evacuation drills.

  • Assist Property Manager with invoice review and processing.

  • Maintain a working knowledge of Company databases and information/reporting tools.

  • Respond to site emergencies when applicable and participate in company emergency response protocol

  • Manage tenant electric meter reading procedure and insure accurate and timely invoicing including annual reconciliation billings.

Non-Essential Functions:

ยท Participate in industry-related organizations including BOMA.

  • Perform other assigned duties.

Requirements and Qualifications:

  • BA/BS degree in business administration, real estate or related field required.

  • 0-5 years of property management experience preferred.

  • Continuing education in the field through RPA or CPM certification courses, and LEED approved courses highly desirable.

  • Working knowledge and understanding of operating costs, budgeting and related expense control preferred.

  • Demonstrated proficiency with Microsoft Office products to include Word, Excel and PowerPoint required. JD Edwards experience preferred.

  • Familiarity with ADA and OSHA preferred.

  • Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

  • Strong verbal and written communication skills.

  • Strong interpersonal skills.

  • Demonstrated ability to respond to a variety of multiple tasks/situations with both creativity and resourcefulness.

  • Ability to work independently and as a productive member of a team.

  • Ability to work under pressure and meet deadlines.

Physical Requirements:

  • Involves work of a general office nature usually performed sitting such as operation of a computer.

  • Involves work of a general office nature usually performed standing such as operation of a fax and printer.

  • Involves work such as tours throughout property portfolio usually performed by walking and by climbing stairs.

  • Involves movement between departments to facilitate work.

  • Regularly required to bend and reach.

  • Regularly use hands and fingers to write and type.

  • Regularly required to talk and hear.

  • Occasionally required to crouch, climb stairs and ladders and in environments with temperature ranges both while working outside and inside.

  • Occasionally exposed to vibration or noise as well as dust.

  • Vision abilities allowing reading of printed material, graphics, computer displays and physical inspections of properties and sites.

ID 2018-2127

Department Property Management

Type Regular Full Time

Building City & State Waltham, MA

Standard Hours 40

Boston Properties is an Equal Opportunity & Affirmative Action Employer.