Boston Properties Limited Desktop Analyst in Boston, Massachusetts

Job Description

Desktop Analyst

Primary Purpose of Position:

Support the computing needs of all employees and contractors in the Corporate Office and Boston Region including installations, upgrades, problem resolution and repair. Provide front-line customer service to promote the productive use of resources while minimizing disruptions.

Essential Functions:

End User Support

  • Install and support the use of peripherals and desktop software including, but not limited to, Microsoft Office, Adobe Reader, Google Chrome and other applications.

  • Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate.

  • Diagnose hardware problems. Perform and/or coordinate the repair of hardware.

  • Install new laptops, desktops, printers, personal device assistants and other peripherals. Maintain and enforce hardware policies and standards.

  • Support the use of operating systems and software applications including, but not limited to, Windows 7, Windows 10, Office 2016 Professional, VMware Horizon View and Adobe applications. Maintain and enforce software policies and standards.

  • Interact with the Application Development and Network Services teams to resolve issues with network-based services.

  • Setup and maintain user accounts in Active Directory. Support the use of Windows Group Policies and Active Directory Organization Units (OUs). Maintain and enforce security policies and directory standards.

  • Conduct one-on-one instruction on the use of hardware and software.

  • Support and deploy Verizon issued smart phones (iPhone, Droid)

  • Support 20+ Corporate and Boston region property offices by conducting one-on-one instruction on the use of hardware and software.

  • Support the use of audio-visual equipment in conference rooms.

Operations Support

  • Manage printer maintenance and toner service.

Internal Operations

  • Conduct one-on-one instruction.

  • Maintain documentation in accordance with policies and control requirements.

  • Conduct research on new technologies or products.

  • Recommend purchases based on an assessment of user requirements.

Non-Essential Functions:

  • Special projects as assigned.

Requirements and Qualifications:

  • A high school diploma or equivalent educational certification required. A BA/BS preferred.

  • A minimum of 2-4 years desktop support experience in a Microsoft environment.

  • Demonstrated commitment to and proficiency in customer service culture. Exhibits and champions excellence in work habits and a willingness to embrace change.

  • Strong working knowledge of Windows 7 & 10 along with the suite of Microsoft Office products.

  • Possess working knowledge of remote control support applications, such as Microsoft System Center Configuration Manager (SCCM) and Remote Desktop Protocol (RDP). Understand basic networking concepts and the operation of switches, routers and hubs. Proven ability to provide telephone-based and in-person support for troubleshooting and resolving technical issues.

  • Excellent verbal and written communications skills. Proven ability to interact with all levels of employees.

  • Ability to demonstrate multi-task management skills.

  • Demonstrated ability to work proactively, independently, and as part of a team is essential.

  • Be detail-oriented and methodical in solving problems and managing multiple projects.

  • Possess an aptitude toward learning technical concepts. Be results-oriented and a quick learner in supporting new products and technologies.

  • Be able to travel and to work flexible schedules outside normal business hours when required.

Physical Requirements:

  • Involves work of a general office nature usually performed sitting such as answering the phone and operation of a computer.

  • Involves work of a general office nature usually performed standing such as operation of a photocopier and a fax machine.

  • Involves work of a general nature related to computer repair.

  • Involves movement between departments and sometimes office building floors to facilitate work.

  • Involves lifting of computers & monitors up to 50 pounds.

ID 2018-2092

Department Information Systems

Type Regular Full Time

Building City & State Boston, MA

Standard Hours 40

Boston Properties is an Equal Opportunity & Affirmative Action Employer.